Welcome to Eyewere Sales Store! Below, you’ll find answers to some of the most common questions we receive. If you don’t find what you’re looking for, feel free to contact us at [email protected].

Product Questions

What types of eyewear do you offer?
We offer a wide range of eyewear styles including Butterfly, Cat Eye, Eyeglasses, Geometric, Goggles, Oversize, Pilot, Round, Sports, and Squared. Our collection caters to various tastes and needs, whether you’re looking for protection, clarity, or a fashion statement.
Are your products suitable for all face shapes?
Yes, our diverse collection includes styles that are designed to complement different face shapes. We recommend browsing our selection to find the perfect fit for you.

Shipping and Delivery

What are your shipping options?
We offer two main shipping methods:
  • Standard Shipping: Delivered via DHL or FedEx, typically taking 10-15 business days after dispatch. Cost: $12.95.
  • Free Shipping: Available for orders over $50, delivered via EMS, usually taking 15-25 business days after dispatch.
How long does order processing take?
Orders are processed within 1-2 business days after placement, ensuring your eyewear is dispatched as quickly as possible.
Do you ship internationally?
Yes, we ship worldwide except for certain remote areas in Asia. We strive to bring the best in eyewear fashion directly to your doorstep.

Returns and Exchanges

What is your return policy?
We offer a hassle-free return policy. If you’re not completely satisfied with your purchase, you can return your items within 15 days of receiving them. Please ensure the items are in their original condition.
How do I initiate a return?
To initiate a return, please contact our customer service team at [email protected] with your order details. We will guide you through the process.

Payment and Account

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience.
How do I create an account?
Creating an account is easy! Simply visit our website and click on the “Sign Up” button. Follow the prompts to set up your account and start shopping.
Can I change my account information?
Yes, you can update your account information at any time by logging into your account and navigating to the “Account Settings” section.

Customer Support

How can I contact customer support?
You can reach our customer support team via email at [email protected]. We are here to assist you with any questions or concerns.
What are your business hours?
Our customer support team is available Monday through Friday, 9 AM to 5 PM PST. We strive to respond to all inquiries within 24 hours.

Thank you for choosing Eyewere Sales Store. We are committed to providing you with the best shopping experience and look forward to helping you find the perfect pair of eyewear!