Shipping Information

At Eyewere Sales Store, we strive to provide you with a seamless shopping experience. Here’s everything you need to know about our shipping policies:

  • Order Processing Time: 1-2 business days.
  • Standard Shipping: Delivered within 10-15 business days via DHL or FedEx. Shipping fee: $12.95.
  • Free Shipping: Available for orders over $50, delivered within 15-25 business days via EMS.

Please note that shipping times may vary depending on your location and any customs delays.

Returns & Exchanges

We want you to be completely satisfied with your purchase. If for any reason you are not happy, we offer a hassle-free returns and exchanges policy. Please review the following details:

Eligibility for Returns & Exchanges

  • Items must be in their original condition, unworn, and with all tags and packaging intact.
  • Returns and exchanges must be requested within 15 days of receiving your order.

Non-Returnable Items

Due to hygiene reasons, the following items are non-returnable:

  • Goggles
  • Sports Eyewear

Returns & Exchanges Process

  1. Contact Us: Email us at [email protected] with your order number and the reason for your return or exchange request.
  2. Receive Instructions: We will provide you with detailed instructions on how to return your item, including the return address.
  3. Ship Your Item: Package your item securely and ship it to the provided address. We recommend using a trackable shipping service.
  4. Inspection & Processing: Once we receive your returned item, we will inspect it and process your return or exchange within 5 business days.

Refunds

Upon approval of your return, your refund will be processed and a credit will be applied to your original method of payment within 7-10 business days. Please note that shipping fees are non-refundable.

Exchanges

If you are requesting an exchange, we will ship the new item to you once the returned item is received and inspected. Shipping fees for exchanges will be charged unless the return is due to a defect or error on our part.

Return & Exchange Request Template

Subject: Return/Exchange Request - Order #[Your Order Number]

Body:
Dear Eyewere Sales Store,

I would like to request a [return/exchange] for my recent purchase. Below are the details of my order:

Order Number: [Your Order Number]
Item(s) for Return/Exchange: [List the item(s)]
Reason for Return/Exchange: [Please specify]

Please provide me with the necessary instructions to proceed with the return/exchange.

Thank you,
[Your Full Name]
[Your Contact Information]

Contact Us

If you have any questions about our shipping or returns and exchanges policy, please feel free to contact us at [email protected] or call us at [Insert Phone Number].

Thank you for shopping with Eyewere Sales Store!